Service Oshawa
Connecting you to your City!
The City of Oshawa is committed to providing quality customer service to community members, businesses and visitors. Service Oshawa is your one stop customer service centre.
Contact Service Oshawa
Monday to Friday from 8 a.m. to 6 p.m.
Saturday from 9 a.m. to 1 p.m.
- Phone: 905-436-3311 or 1-800-667-4292
- Online service requests: Many service requests can be submitted 24 hours a day, seven days a week using our Service Oshawa Online portal.
- In person: Main floor of Oshawa City Hall at 50 Centre St. S. Visitors must enter through the main entrance on the south side of the building, across from the Robert McLaughlin Gallery or the Courtyard Entrance adjacent to Centre St. All other entrances are not open to the public.
- Live Chat: Reach a Service Oshawa representative during our hours listed above, using our Live Chat feature.
- Email: [email protected]
- Fax: 905-436-5642
- Drop box: Located outside the Main Entrance at the south side of City Hall, across from the Robert McLaughlin Art Gallery.
All items dropped off after 1:30 p.m. Monday to Friday and anytime on Saturday, Sunday and Holidays will be processed the following business day. If your payment and/or documents are time sensitive they may be considered late if deposited in the drop box after 1:30 p.m. on the due date, resulting in late fees.
Other City Department Contacts
Available Monday to Friday 8:30 a.m. to 4:30 p.m.
City of Oshawa employees
To speak with a specific employee, call 905-436-3311 and simply say the name of the employee. Most City of Oshawa email addresses have the same format: first initial, last name @oshawa.ca, e.g. [email protected].
Customer service representatives can:
- Provide information on City services and programs
- Respond to questions or concerns
- Record requests for service, compliments and complaints
- Receive your feedback
- Accept payments and program registrations and issue permits
- Language translation is available over the phone and in person in over 150 languages
If you have a request that we cannot respond to, we will find someone who can.
Select the Translate button at the top of any page on our website to translate the page.
Customer Service Standards
Guiding principles |
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Customers can expect |
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Other Government Services and Resources
- 211 Central
- Find your Member of Parliament (M.P.)
- Find your Member of Provincial Parliament (M.P.P.)
- Find a member of Oshawa City Council
- Community Clubs, Groups and Organizations
Learn about the roles and responsibilities of the different levels of government in Oshawa.
Municipal |
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The City of Oshawa is part of a regional system of municipal government consisting of two tiers. The first tier is the regional level and the second tier is the municipal level. The City of Oshawa provides local scale services such as:
For more information on the services provided by the City, contact Service Oshawa. |
Regional |
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The Region of Durham operates as a broader scale of government, providing services such as:
For more information on the services provided by the Region, contact the Region of Durham. |
Provincial |
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The Government of Ontario provides services such as:
For more information on the services provided by the Government of Ontario, contact Service Ontario. |
Federal |
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The Government of Canada provides services such as:
For more information on the services provided by the Government of Canada, contact Service Canada. |
As a lower-tier municipal government, the City of Oshawa collects property taxes for not only itself, but also on behalf of the Regional Municipality of Durham (an upper-tier municipality) and the Province of Ontario. Learn more about the breakdown of your property taxes on the Budget webpage.
Stay informed.
Accessible Information
The City of Oshawa is committed to providing services as set out in the Accessibility for Ontarians with Disabilities Act, 2005. If you have accessibility needs and require information in alternate formats, please contact us at 905-436-3311 or email [email protected].
Learn more about accessibility.